Application Support Analyst

Eastleigh

Salary: £18,000.00 to £24,000.00 /year

Full-time

Autofutura are a leading specialist provider of global data management software solutions and consultancy to the automotive finance and leasing industry, motor manufacturers, fleet operators and rental companies.

Due to constant growth and success within the company, we are now looking for an enthusiastic and knowledgeable individual to take on the role of Application Support Analyst at our office in Eastleigh, Southampton.

The role will entail:

  • Acting as customer first line response for our suite of applications
  • Monitoring incoming Support Desk requests / emails
  • Resolving appropriate Support Desk requests
  • Obtaining a precise description of the problem and the circumstances under which it occurs
  • Devising a resolution or possibly a workaround until a permanent solution is found
  • Seeking advice or assistance from colleagues
  • Assigning Support Desk requests to appropriate team members

This position offers an excellent entry point within our organisation. The appropriate candidate can expect good in-house training, and fantastic opportunities for future progression.

You’ll be working for a company that has market leading products. You will be working with some of the world’s leading automotive brands. You’ll also be part of a team who’s passionate about making a difference.

Reporting to:Operations Manager

You will work with and assist the following team members:

  • Data Analysts
  • Development Team
  • Project Team

Key skills and attributes required:

  • Have excellent communication skills, both written and verbal.
  • Customer service experience.
  • A friendly manner in person and on the telephone.
  • The ability to problem solve by asking precise questions to ascertain the issue.
  • Excellent organisational and time management skills.
  • A good level of computer literacy.
  • Familiarity with the fundamentals of a busy office.
  • Ability to follow processes
  • A team player – conscientious and reliable
  • NVQ Customer Service an advantage
  • Understanding of basic database structure

Advantageous skills and attributes

  • Understanding of the automotive market and/or finance industry
  • Experience with any of MS Access, SQL Developer or Oracle.

Remuneration

  • Salary: £18,000 to £24,000 (depending on knowledge/experience)
  • Working Week: Monday to Friday, 9am to 5.30pm (1 hour for lunch) although, due to the global nature of the business, some flexibility will be required.
  • Company pension and bonus scheme following successful completion of 3 month probation period
  • Up to 25 days holiday per calendar year dependant on service
  • Company events throughout the Year

Additional Information

The post is subject to a basic DBS check