Customer Service Apprentice
Autofutura Ltd

A great opportunity is available to join a company based in Eastleigh that provide the automotive industry with data management software. You will be providing excellent customer support by dealing with issues and queries. This role is just the start and will open up many doors for future development, from Data Analysis to Sales – Apply today!

Apprenticeship summary

  • Weekly wage

    £288.00

  • Working week

    Monday to Friday: 9:00 – 5:30pm (1 hour for lunch)

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    02 Sep 2019

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001563492

  • Positions

    1 available

The role will include:-

  • Monitoring incoming support desk tickets and emails and resolving issues wherever possible.
  • You will be expected to obtain precise descriptions of the problem and the circumstance under which they occur.
  • You’ll be involved in devising resolutions and will be liaising with other colleagues and departments to achieve this.
  • Where a solution is not readily available, you’ll be assigning support requests to appropriate team members.

This position offers an excellent entry point within our organisation.

The appropriate candidate can expect good in-house training to support the apprenticeship, and fantastic opportunities for future progression.

You’ll be working for a company that has market leading products and engages with some of the world’s leading automotive brands. You’ll also be part of a team who’s passionate about making a difference.

The range of skills/knowledge you accumulate in this role could allow you to move into many other areas of the business. Sales, development, data analysis, consultancy or application training to name but a few.

Requirements and prospects

Desired skills

There are a wide range of skills needed for this role, so a keen will to learn is vital. Some of the key requirements are:

  • Excellent communication skills, both written and verbal
  • A friendly manner in person and on the telephone
  • The ability to problem-solve by asking precise questions to ascertain the issue
  • Excellent organisational and time management skills
  • A good level of computer literacy
  • Ability to follow processes
  • A team player – conscientious and reliable

Personal qualities

  • We are looking for a bright, articulate and conscientious individual who is keen to learn.
  • You’ll need to have a flexible approach to work, and the ability to work as a team player within our Customer Support operations is essential.

Desired qualifications

A*-C grade (or grade 4-9) in maths and English, along with some form of ICT qualification. Some customer service experience would also be beneficial.

Future prospects

Given that you meet expectations for this role you may be offered a permanent position. This role is an entry into the company and the plan will be to develop the successful candidate’s skills to allow progression and development.

Things to consider

This position does require long periods of computer work.

You will also need to ensure that you can commute to Eastleigh without issue. Parking is provided – a bus stop is immediately outside the premises and Southampton Airport Parkway train station is 15 minutes walking distance.

About the employer

Autofutura are a leading specialist provider of global data management software solutions and consultancy to the automotive finance and leasing industry, motor manufacturers, fleet operators and rental companies.

Our innovative software modules provide risk analysis, customer retention and vehicle/fleet management tools for Cars, LCV’s and Motorbikes – and are used extensively by ‘blue-chip’ customers in the UK, Europe, with growing markets across Asia, Australia and South America.

Employer

Autofutura Ltd

https://www.autofutura.com/

Address

Stoneham Rectory

Stoneham Lane

Eastleigh

SO50 9NW

Training provider

Customer Service level 3 framework

What will you learn?

  • Level 3 Diploma in Customer Service
  • Level 2 Functional Skills in English and Maths (if required)
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)

Much of the training will be undertaken ‘on the job’, supported by regular visits from a qualified assessor.

The Customer Service Apprenticeship is a 12 – 18 month programme, with apprentices being assessed on their competence within the workplace every 4-6 weeks.  Assignments will be set to cover the theory element of the qualification and you will attend a monthly workshop in Totton College.

Apprenticeship framework

Customer Service

Training provider

TOTTON COLLEGE

Applications for this apprenticeship are being processed by Totton College

Contact

Sapphire Loveday 07483030179 sloveday@totton.ac.uk

https://www.findapprenticeship.service.gov.uk/apprenticeship/-452786