Job Description

IT – Software Training & Client Support Specialist – Motor Trade – Regional

Southern Region

Salary negotiable

Permanent, full-time

Like to train, travel, meet people? This career has it all

You are an energetic, communicative person with a knack for developing quick rapport with strangers. You are computer savvy with a motor trade background and you’re good at explaining things to people in a clear, non-intimidating way. You enjoy travelling. You are self-motivated. You don’t need – or want – to be micro-managed, because you have the discipline and drive to succeed. If this describes you, there is a great opportunity for you to launch a new, exciting career as a Software Training & Client Support Specialist at Autofutura Ltd.

About Us

We are a leading specialist within the automotive industry providing global data management software solutions, customer retention, pricing and asset risk management systems delivered through innovative and fully integrated software modules to ‘blue chip’ customers.

The Autofutura team represents a wealth of combined experience in the automotive industry

What You’ll Be Doing

Using your motor trade knowledge and our proven renewal and retention training process, you will be responsible for regional onsite and online client training and support for our class-leading software product. This position will involve travel, primarily within your region of the United Kingdom and you will be responsible for the ongoing relationship and training of the manufacturer and finance company teams. When not onsite training, you will provide online training and client support from your home office via telephone and Citrix online meetings.

As a Software Training & Client Support Specialist, you are a front-line representative of Autofutura Ltd. A successful training experience is important for establishing software use and retaining clients. You will work with our clients monitoring and guiding them through consultation, preparation, installation, training and follow up; as well as providing “How To” and client support. This will involve developing excellent working relationships with clients as you help them determine what they want to achieve, implement effective processes, and troubleshoot any issues.

Why Work at Autofutura?

We’re casual and laid back at the office – no suits required – although onsite training at clients’ locations will require professional business attire. We work hard, and take pride in our professional products & services, but we like to have fun, too.

Imagine, never having to work weekends again and working for a brilliant company, delivering training and motivating clients to sell more cars more often!

Your Background

You have:

  • Excellent communication skills (written & oral), and superior customer service skills
  • Excellent problem-solving skills and can think on your feet
  • A current passport and valid driver’s license
  • Knowledge and experience within the motor trade, ideally to Sales Manager or Business Manager level
  • Knowledge of renewal and retention software and renewal processes

You are:

  • A natural trainer and highly motivated by helping other people achieve what they want to achieve
  • Highly organized and able to manage a schedule of various training & travel requirements
  • Really good with people – all kinds of people
  • Proficient with computer applications in general
  • Able to work on your own and self-motivated to achieve common goals

Nice to have, but not necessary:

  • A background in training
  • Experience in renewal training and account management
  • A College/Post-Secondary Diploma or Degree

Remuneration

Salary: (depending on knowledge/experience)

Working Week: Monday to Friday, 9am to 5.30pm (1 hour for lunch) although, due to the global nature of the business, some flexibility will be required.

Company pension and bonus scheme following successful completion of 3 month probation period

Up to 25 days holiday per calendar year dependant on service

Company events throughout the Year

Ready to Launch a New Career?

Are you up for this opportunity to become our Software Training & Implementation Specialist? If so, please send us your cover letter and CV with listed references. Alternatively, click the Indeed link on the Careers page and apply there.  Applications without a covering letter addressing this specific role will not be considered.

You can read more about us at www.autofutura.com. We look forward to meeting you!

Additional Information

This post is subject to a Basic CRB – DBS check

Job Type: Full-time