AUTOFUTURA TO DEVELOP BEST IN CLASS CUSTOMER EXPERIENCE TOOLS WITH HELP OF INDUSTRY EXPERT

Chris Kirby to lead the development of new Portfolio 3Sixty functionality

Southampton, Hampshire: Autofutura is continuing to lead the way with a customer first retention
experience via the companies Portfolio 3Sixty solution. Chris Kirby auto finance customer
experience expert has assumed a role of strategic advisor to the Autofutura senior management
team. Chris will advise on development of new interactive customer engagement tools that will
allow auto finance companies to have superior direct interactions with their customers throughout
the life of their finance contract and or vehicle lifecycle.

Kirby, who has many years of experience in the automotive digital space worked on the initial
development of the Portfolio 3Sixty tool and has over the years remained close to the project said,
“It’s great to be back working with the Autofutura team, I’ve always believed that it is the best
customer retention / sales acceleration tool available and the companies focus on the customer
today demonstrates their desire to remain in pole position”.

Today’s global customer is ever more digitally focused. They expect in part to self serve as part
of their broader automotive journey, just as they do in many other commercial interactions.
Kirby says this is a business a critical area of focus for brands and financiers equally. “Today’s
customers have their expectations set by their interactions with the likes of Apple, Amazon and
challenger banks such as Monzo, Tide and Revolut. In short, this means that car makers, their
national sales companies and financiers must deliver this level of frictionless service if they are to
develop ever closer relations with customers and prospects”

Autofutura’s CEO Kim Sandom said “We are delighted to welcome Chris to the strategic
development team. His skills and knowledge in this area will undoubtedly fast track our approach
and allow us to anticipate client demand and deliver on the same. This will allow us to bring
exciting and innovative new customer first communication services to market more rapidly”

Autofutura have already delivered the first phase of this project with the launch of its dealer training
and self service portal together with level one of their customer communication platform, which will
develop into a fully interactive space over the coming 12 months.

About Autofutura: We are a foremost specialist provider of global data management software
solutions to the automotive finance and leasing industry. Website – www.autofutura.com